Support is a big part of our service model. For our in-house developed software, we maintain functionality by providing updates and patches on a periodic basis. We deal with our client’s evolving business landscape by providing additional functionality as needed. Our team also provides support for off-the-shelf applications that we have customized for our clients. Our support includes troubleshooting and general modifications to the existing software code. Our people are experts at doing this!
- Release and deployment of new upgrades and patches;
Applications assessment and audit (Architecture, Design, Performance); - Application enhancement, request for change implementations, functional uplift of in-house developed and customized applications;
- Problem management and Root Cause Analysis;
- Application performance monitoring, management and tuning
- On-going application training; AND
- Preventive and proactive maintenance and support.
